TERMS & CONDITIONS
At Beauty Holistic Avenue we take your privacy seriously. We only use your information to provide services to you that you have requested and give you information regarding treatments and products available here at the salon. Any medical information your therapist will hold and will only be used by them in connection with your appointment and will be stored safely. The correct medical information is necessary for us to carry out your appointment safely. We never pass your information on to third parties.
From time to time we would like to send you details of offers that we may run or event we may hold. We also send you appointment reminders via text and email.
We are required by UK law to keep basic personal information such as name, address, date of birth etc and medical details for 6 years.
If at any point you believe the information we hold is incorrect you may request to see this information, and have it corrected or deleted.
See below for more information on aspect of where we collect data.
We never give your details to third parties and we do not bombard you with emails, we just let you know any news, offers and events.
We use wix website that does operate cookies to keep our website safe.
Most of our clients love our online booking system. This allows you to book your appointments online 24/7.
When doing this or when booking through us we need details to know its you for next time. We need your first and last name, mobile telephone number and/or email address. From this the system will send out a confirmation email of the booking, a reminder the day before and a thank you email where you can let us know any feedback (good or bad!).
You can opted out of this or choose just email or just text message or both.
See our EU GDPR DATA PROCESSING ADDENDUM
All out new client form have this option at the bottom, so for regular clients we have a mini form so you can too.
We always try to offer our clients the very best service and in keeping with this we are able to send a email reminder to you the day before your appointment. You can even keep the message on your email so you know when your appointment is. This is a hugely popular service with our clients and they have told us how nice it is to get a quick little reminder the day before their appointment. Please enjoy this extra level of service.
We do require 24 hours notice to cancel all appointments and 48 notice to cancel for treatments over 2 hours, otherwise a late cancellation fee of 50% of the original service booked will be charged or if on a course of treatments one will be forfeited. We often turn away other clients that are desperate for an appointment because we are fully booked. If you cancel with late notice it inconveniences the many other clients that are on a waiting list to get in.
All treatments over 2 hours long a 50% deposit maybe required, this can be done by coming into the salon to make your booking and paying 50% of the treatment and then when you come in for your appointment you only need to pay the other half. Any booking over the phone we can take your credit card details and when you come in for your treatment we delete the details and you can pay for the treatments as you wish. If less than 24 hours notice is given (or 48 hours for a package) then we will charge the 50% to your credit card and then when completed delete all the details. If you have paid cash the charge has been already taken so there would be no extra cost.
Kids Free Zone
We love kids but......In order to ensure that all our clients receive the absolute most from their treatment we ask that children under the age of 10 years not be bought into the salon. Many of our clients use their time with us to escape the pressure of family and truly unwind. It is not fair on clients if they are trying to enjoy a treatment and another clients child is detracting from their experience. Further, we have hot wax and electrical equipment that may pose a safety risk for small children. If you have children and are unable to arrange care during the day, make the most of our evening appointments and all day Saturday trading to give yourself a break from the kids, and kick back and enjoy a bit of “you” time.At Beauty Avenue you’ll feel completely relaxed so you can unwind in our child free environment. We love kids but what we love more is our many many clients that are mums & dads relishing a little time out!